Warranty & Guarantee
If something we installed fails because of how we installed it, we come back and make it right. Here's exactly what's covered, in plain English.
Every job leaves with two layers of protection: the manufacturer's parts warranty on what we install (Amarr doors, LiftMaster openers, Service Spring Corp springs) and our own workmanship guarantee on how we install it.
If something fails because of how we did the job (alignment, spring torque, opener programming, hardware seating) within the labor period, we come back and fix it at no labor charge. If a part we installed fails inside its parts warranty, the replacement part is free.
What's covered, at a glance
Parts terms come from the manufacturer. The labor column is ours: how long we'll come back and make it right at no labor charge.
| Service | Parts | Our labor |
|---|---|---|
| New installs | ||
| New door installation any tier | Amarr factory warranty, up to lifetime on door sections | 1 year |
| New opener installation LiftMaster | LiftMaster factory warranty, up to lifetime motor | 1 year |
| New opener, Elite tier | Lifetime motor + belt, 5-year parts | 5 years |
| Repairs & maintenance | ||
| Spring replacement standard | 3 years | 1 year |
| High-cycle spring upgrade 25,000+ cycles | Lifetime | 3 years |
| Cable replacement | 3 years | 1 year |
| Roller replacement nylon | 3 years | 1 year |
| Hardware refresh hinges, brackets, drums | 5 years | 1 year |
| Opener repairs boards, gears, sensors | 1 year | 1 year |
| Weather seal replacement | 1 year | 90 days |
The lifetime spring upgrade
Springs are the hardest-working part of your door. Step up to the high-cycle pair, rated for 25,000+ door cycles, and the springs themselves are covered for life, with 3 years on the labor. Busy household, rental property, or you just want it fixed forever: this is the one to ask for.
What's not covered
- Damage from accidents, misuse, or vehicle impact
- Storms, lightning, flooding, and other acts of nature
- Power surges to opener electronics (ask about the $35 surge protector at install)
- Normal wear, cosmetic marks, and routine lubrication
- Work altered by another company after our service
Doors manufactured before 2010 carry reduced coverage due to parts availability. We'll spell that out in writing at quote time, never after the fact.
No forms, no hoops
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Reach out
Call or text (256) RED-CLAY, or email service@redclaygarages.com. You talk to us, not a call center.
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Tell us what was done
Your service date and the work performed. The invoice, or a photo of it, works.
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We come back
Return visit on the schedule, typically within 48 business hours.
A $75 service call fee covers the trip. Covered work carries no labor charges beyond that.
The fine print, briefly. Warranty coverage applies to the original customer at the original service address, honored by Red Clay Garage Services LLC. The lifetime spring upgrade may transfer to a new homeowner on request at our discretion. If an issue falls outside coverage, we'll quote the fix before touching anything.
Door trouble? Talk to a local tech today.
Honest answers and a clear price — before any work starts.