Privacy Policy

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and physical address when you request service, fill out a contact form, or contact us directly.
• Service Information: Details about your garage door, the type of service requested, service history, and property information relevant to the job.
• Communication Records: Records of phone calls, text messages, emails, and form submissions between you and our company.
• Website Usage Data: IP address, browser type, pages visited, and other standard analytics data collected through cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

• To schedule, provide, and follow up on garage door services
• To respond to your inquiries and communicate about your service
• To send appointment reminders and service updates via phone, email, or text message
• To process payments and maintain business records
• To improve our website, services, and customer experience
• To comply with legal requirements and protect our business interests

Text Messaging (SMS)

If you provide your mobile phone number and check the SMS consent box on one of our web forms, we may send you text messages related to:

• Appointment confirmations, scheduling updates, and technician arrival notifications
• Service status updates and post-service follow-ups
• Invoice and payment notifications
• Review requests after a completed service
• Direct replies to questions you send us

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. Reply HELP for assistance. Your consent to receive text messages is not a condition of purchasing or scheduling any service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or share your mobile phone number or SMS opt-in consent with anyone for any purpose other than operating our own messaging program and delivering the services you requested.

Full details about our SMS program, including program name, message types, sample messages, and supported carriers, are available on our SMS Terms page.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, website hosting, form submission services), subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Business Protection: To protect the rights, property, or safety of Red Clay Garage Services, our customers, or the public.

Data Storage & Retention

Contact information, service records, and SMS opt-in consent are stored in business systems operated by Red Clay Garage Services and maintained for as long as needed to serve you, comply with tax and legal obligations (typically up to seven years for financial records), and improve our service. SMS opt-out records are retained indefinitely to honor your opt-out request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights & Deletion Requests

You may request to access, correct, or delete the personal information we hold about you at any time. To make a request:

• Email us at service@redclaygarages.com with the subject line "Data Request" and specify whether you want to access, correct, or delete your information.
• Or call us at (256) 733-2529 during business hours.

We will confirm your request within 5 business days and complete it within 30 days. Some records (such as completed invoices) may be retained to comply with tax and legal obligations even after a deletion request. To stop receiving text messages without deleting your record, simply reply STOP to any message.

Contact Us

If you have questions about this Privacy Policy or wish to update or delete your personal information, please contact us: